OUR CORE BUSINESS

Computer Tips started doing business in 1998. Since then, we are importing computer hardware from Dubai, Singapore, China, Taiwan, Europe and USA. We now conduct wholesale and corporate business. Our wholesale customers are generally local dealers and consultants, many being Core network infrastructure experts. Among our customers, there are many corporations, universities, government agencies, International NGOs, Multinational Organization, and private individuals especially IT professionals. To better serve our customers, indicating not only a strong financial foundation, but also a determination and commitment to serve our customers for many years to come.
While we stock a vast array of items in all categories, we feel that our selection of Branded / Un-branded PCs, Server Solutions, Security Solution, Notebook Computers, Laser & DeskJet Printers, Multi-function Printers, Scanners, network products, Data Storage Devices, and LCD Monitors is particularly strong.
At Computer Tips, we do not simply sell computers. Nor do we only emphasize a wide selection, low prices, and good service. There is a philosophy behind our business: to make a commitment to the community and to honor and maintain that commitment. We view our vendors, employees, and customers as members in our community. Our ultimate goal in business is to serve this community and to be an integral factor in the continued success and growth of Information Technology.
COMPUTER TIPS, we would note that the growth of our company corresponds to the growing needs of the community. We originally became familiar with computers as a hobby. By fulfilling the needs of our friends and relatives, we began our business in 1998. Eventually, we have grown exponentially in size along with our customer base and their needs. Many customers have now been coming to us for fourteen or fifteen years.

TYPES OF SERVICES PROVIDED

COMPUTER TIPS is fully capable in installations, configurations and repairs of computer hardware, Security Surveillance Solutions, peripherals, software and power conditioning equipment. The success of our company is in its technical support department, which keeps its engineers and support technicians up to date with the information technology developments both in software and hardware computer environment.

• Hardware Support
Preventive maintenance of all types of hardware and peripherals reduces the failure rate of the equipment. We also believe that through corrective maintenance the electrical and another ambient environment can be monitored and controlled. Prompt response, stock of parts and accurate diagnosis is our main strength.
• Software Support
We have skilled Windows and Linux, UNIX, software engineers to provide any kind of technical support on multi-user environment from a user level to administrator level. Our experts can provide all type of data communication and software development services.
• Site Preparation and Cabling
COMPUTER TIPS has already earned great reputation in site preparation and cabling work. Installation of the power conditioning and its distribution computer network cabling and fiber optic cabling requires a lot of skill and planning. Our team is well trained and has experience to carry out all such tasks.
• TYPES OF MAINTENANCE CONTRACTS/SERVICES
COMPUTER TIPS has met the expectations of its prestigious customers up to the highest levels particularly in service contracts. The types and classification of COMPUTER TIPS services is as follows:
• Round The Clock Maintenance Contract/Service
In this type of retainer ship & service COMPUTER TIPS response time is only one hour and often a hardware and software engineer is located on site. The telephone numbers of an assigned engineer, backup engineer, director technical and the director services are given to the user to call anytime, i.e., 24 hours a day. In this particular contract all the critical equipment is backed up by the equipment in the workshop store and the main store to be used in case of any failure of the equipment.
• Standard Parts & Labor Maintenance Contract/Services
In this particular contract COMPUTER TIPS provides a normal service in which calls are attended the same day if complaint is registered in the normal working hours, a loaner equipment is provided if the faulty one is not repaired within 48 hours. On large contracts (60+ Computers) on-site engineers are deployed throughout the normal working hours. However in case the customer requires emergency services the same can be provided in late hours or on holidays as well. Quarterly preventive maintenance is performed on all contract equipment. Frequent Preventive maintenance is performed on heavily used equipment.
• Labor Only Maintenance Contract/Services
This is the level of service in which we provide preventive and remedial maintenance, in which all the parts required are either supplied by the user or by the COMPUTER TIPS at actual cost. The replacement of the faulty equipment is not provided by the COMPUTER TIPS in this particular contract.
• On-Call Maintenance Contract/Services
This is the level of service in which we provide preventive and remedial maintenance, in which all the parts required are either supplied by the user or by the COMPUTER TIPS at actual cost. The replacement of the faulty equipment is not provided by the COMPUTER TIPS in this particular contract.
• IN-HOUSE REPAIR FACILITIES
COMPUTER TIPS has established a wide range of in-house repair facilities for providing services to its prestigious clients. Our repair center is equipped with the latest Hi-Tech test equipment and tools to carry out all types of diagnostics and repairs. We maintain a large inventory of components and parts which ensures timely repair of all types of branded or un-branded computers and peripherals. Our repair engineers are well qualified and capable of carrying out component level repairs of a highly complex and technical nature on state of the art electronic equipment and assemblies with or without the required circuit schematics.
• Technical Resources
Personnel: COMPUTER TIPS Lahore base offices have 12 technical and non-technical personnel. Moreover, we retain a panel of technical associates comprising of individuals and organizations, whose specialized services are available to the company as and when required. We feel proud to inform you that our team comprises of adequately qualified electronic engineers, repair technicians, network cabling engineers, software support engineers, and programmers.
• OTHER SERVICES
Software Development COMPUTER TIPS has skilled and experienced software engineers and programmers to provide you software development services in any language, i.e., FoxPro, FoxBASE,C++ and Visual Basic both on Novel and UNIX platforms.
• Training
COMPUTER TIPS has a facility for in-house and on-site training facility on all the renowned packages including Novel and UNIX operating system. COMPUTER TIPS training resources are derived from in-house technical staff and a panel of associates called in for specialized training.